£25000.00 - £35000.00 per annum
about 1 month ago
Customer Service Coordinator - Essex - Up to £35,000
This Logistics and Freight Forwarding company who operate on a global scale are looking for a Customer Service Coordinator to join their team in Essex.
The Customer Service Coordinator must come from a freight forwarding background working in a similar position.
Salary - £25,000 to £35,000 (dependant on experience)
Holiday entitlement - 20 days plus Bank Holidays
Hours - Monday to Friday - 09:00-17:30.
To provide key support and guidance to all of their clients, new and existing, ensuring that they receive an excellent level of service managing and maintaining their business needs.
To also Identify and assess customer needs, pro-actively engage with clients to provide information, present solutions efficiently & clearly to achieve top level client satisfaction.
To seek efficiencies within the business, and across the group wide businesses to enhance client experience and maximise profitability.
Skills, qualifications and experience
Must have a good level of general IT literacy and can use Excel and Outlook to a good level along with current working system knowledge.
Experience in freight forwarding is essential for this role.
Must have knowledge of customer service principles.
WR Transport & Logistics are the #1 recruitment partner for transport jobs and logistics jobs. We recruit UK wide for permanent and contract jobs.
WR is acting as an Employment Agency in relation to this vacancy.