Customer Service Executive
Customer Service Executive – Chelmsford – Up to £32K!
Our client have been providing global logistics and freight solutions for over 30 years. They have over 13 UK sites and a number of strategically placed locations around the world.
You will provide and promote a professional, customer focused service to make sure that customer needs are satisfied.
The Package:
Up to £32,000
Monday – Friday
9am – 5pm
The Role:
- As a Customer Service Executive you will oversee booking in delivery times and follow up on timed deliveries.
- You will provide quotes to customers in line with agreed schedules.
- Customer Service Executive will collate records of discussions or correspondence and to track customer queries.
- Adhere to agreed customer service standards, service level agreements and procedures.
- Ensure immediate response for customers to enhance their customer service experience and strengthen their loyalty.
- Track & Trace of inbound shipments
- Informing customer of transit times
- Must apply attention to detail and always ensure accuracy of data input.
- Provide solutions and initiative and understand customer’s need to improve customer experience.
- Ensure high customer satisfaction level to retain customers.
- Manage daily complaints and ensure timely resolution.
- Maintain good and appropriate records on customer management system.
- Handle and assist escalated cases until customer is satisfied
The Requirements:
- A knowledge of the Transport and Warehouse Industry.
- Experience using IT platforms.
- Experience dealing with customer queries.
WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.
WR is acting as an Employment Agency in relation to this vacancy.
JOB OVERVIEW.
Location Essex
Job titleCustomer Service Executive
Salary £28000 - £32000
Consultant Alex Herboldt
Consultant Phone 023 9400 4767
Consultant Email AlexH@wr-logistics.com
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