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Customs Supervisor

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Customs Supervisor

  • Location:


  • Sector:


  • Job type:


  • Salary:

    £28000 - £32000 per annum

  • Contact:

    Victoria Lightfoot

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Client:


Job Title: Customs Supervisor
Location: Birmingham
Salary: Between £28,000 to £32,000pa DOE
Contract: Permanent, Full-time
Hours: Monday to Friday 8.30am - 5pm

Founded 40 years ago, our client is now one of the UK's leading logistics providers to successful British and international brands, importing and exporting the raw materials and finished products that feed, clothe, transport and protect consumers around the world.

There mission is to continue developing their people and innovating the technology to unlock value in their supply chains and build the smart, efficient end-to-end logistics solutions that will propel their business.

  • 20 days annual holiday allowance + 8 bank holidays (rising with service)
  • Company pension scheme
  • Personal and Professional development

General responsibilities:
  • Monitor operational requirement for the Brokerage team.
  • Determine workload and dissipate correctly within the department to provide an agile response for clients.
  • Manage operations clearance requests in order to meet clients expectations and SLAs.
  • Determine and process time sensitive clearances (import and export)
  • Manage through exception reporting work volumes
  • Resolve issues and complaints in a timely manner.
  • Develop and build relationships to ensure a high level of customer service.
  • Ensure effective and efficient communication with haulier and EU based transport operations
  • Prior to the release/delivery of cargo
  • Ensure accurate and correct documentation in place and sense checked
  • Secure the payment of cleared funds for: COD accounts and Duty/Vat invoices.
  • Manage TAD creation process.
  • Monitor internal monitoring exception reports
  • Ensure that the sales department are aware of client activity and business profitability.
  • Ensure that the departmental manager is aware of the status of all shipments.

WR Transport & Logistics are the #1 recruitment partner for transport jobs and logistics jobs. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.