Whitburn, West Lothian
£28000 - £32000 per annum + Van + Package
about 1 month ago
12 Apr 00:00
Field Service Engineer
Central Belt Scotland
Ideally based nr Livingston
C£32,000 + Van + Package
A maufacturer of cooling systems and de-humidifiers are looking for a Field Service Engineer to cover the M8 region between Edinburgh and Glasgow. This role is home-based so you will need to be proficient in managing your time and adhering to your schedule.
Your product knowledge and industry experience MUST include: De humidifiers / humidifiers / cooling systems / vacuum pumps / ventilation / extraction systems within the HVAC / Building Services / Commercial buildings / Construction / Plant rooms
To carry out service, commission and repair of company products in accordance with the product technical manuals, best practises and relevant procedures.
To undertake planned maintenance on service contract sites in accordance with the relevant procedures.
To become the primary point of contact (lead engineer) for local service contract sites, assisting with scheduling planned visits and ordering the associated parts
To make use of opportunities to promote planned maintenance benefits, adjusting contracts as required.
To undertake warranty work and clarify whether works are covered under policy
To ensure that all parts replaced under warranty are recorded and returned to the factory in accordance with the warranty return procedures
To survey and undertake small works where required for unit repairs and upgrades.
To seek opportunities to promote company products and encourage customers to take out service contracts
To promptly produce clear reports detailing work complete, parts used and other relevant information regarding actions.
Always engage in good customer service, be an advocate for the company and products and look for ways to continuously improve both yourself and ideas for the company.
Ensure that quality and H&S is maintained at all times. Policies and procedures are followed in line with, ISO 9001:2000, ISO 14000, OHSAS 18001, Investors in People and the H&S policy.
Salary and package:
£28,000 - £32,000 salary depending on experience
Phone + Tablet
20 days holiday
Up to 10% bonus on sales and maintenance targets
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