Banner Default Image

Head of Customer Programmes

Back to job search

Head of Customer Programmes

  • Location:


  • Sector:


  • Job type:


  • Salary:

    £95000 - £1000000 per annum + full benefits package

  • Contact:

    Jamie Wilson

  • Contact email:

  • Job ref:


  • Published:

    16 days ago

  • Expiry date:


  • Startdate:

    March 2021

Head of Customer Programmes required to join a large telecoms company.

The Company
A large telecoms provider at the cutting edge of technology, established in delivering large scale wireless telecoms solutions for customers including who include governments and other public sector organisations, MNO's and private sector enterprises.

Key Accountabilities
Customer experience and satisfaction
Delivering complex and challenging customer programmes

The Role
Management of complex Customer programmes with internal and external suppliers
Maximising the operational efficiency between programmes
Internal stakeholders alignment across programmes
Define and agree quarterly Customer Baseline programmes ensuring alignment with Field Deployment team
Management of programme level milestones to achieve overall Programme timeline
Accurate and timely reporting of Programme delivery and Programme forecasts to Customers' Programme teams
Building effective stakeholder relationships to Network Director level (e.g. MNO customer) or equivalent Programme sponsor (e.g. Enterprise customer)

An experienced programme manager in a 'Head of' capacity demonstrating excellence in programme management
Excellent communication skills with both internal stakeholders and external
A track record of delivery in complex situations with internal and external suppliers.
Totally customer minded - service will be at the heart of your character
A background working in multinational companies.

You will have held previous positions such as: Head of Programme Management, Head of Customer Programmes, Programme Director, Programme Manager, Programme Lead

Benefits Package:
Salary DoE circa £100K
25 days holiday, rising 30 days with service
Annual bonus (paid March dependant on job level grade)
Company pension
Private medical
Life + critical health insurance
Flexible benefits opt-in: e.g. various insurances cover, dental cover, cycle to work

Equipment provided: laptop & peripherals, mobile phone

WR Engineering & Manufacturing are the #1 recruitment partner for engineering sales jobs and manufacturing jobs. We recruit for permanent and contract jobs UK wide.

WR is acting as an Employment Agency in relation to this vacancy.