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Ocean Export Coordinator

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Ocean Export Coordinator

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    Matt Marsh

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  • Published:

    25 days ago

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Position: Ocean Export Coordinator
Location: Basildon
Salary £25,000 - £30,000
Hours: Mon - Fri -8:30am -17:00pm

The Position

Reporting to the Customer Services Manager, the primary goal is providing excellent customer service to our customers and overseas partners. This includes requests and follow up on any potential business opportunities received from them and or new opportunities provided via our commercial team. Managing and processing Export jobs from quotation to delivery, including costing and invoicing and completing all HMRC Customs Clearance requirements for our clients.

Duties & Responsibilities

Prioritise your workflow to ensure all aspects of work are carried out in a timely manner.
Work closely with your colleagues to ensure we maintain the highest possible operational performance and customer service.
Develop constructive relationships with key customers and suppliers assisting in resolving any concerns and implementing any corrective action.
Maintain effective communication and relationships with our overseas partners.
Ensure all consignments are loaded onto our system prior to departure either manually or via EDI checking accuracy of paperwork and information provided.
All pre alert documentation must be forwarded to overseas partners within five days of shipped in board.
Ensure we have all the relevant information and instructions from customers to complete custom clearance on exports to allow release of cargo.
Provide Transport Companies with all the relevant information to ensure customer collection requirements are met.
Ensure all files are costed and invoiced prior to export.
Liaise with customers and colleagues to ensure all customer spreadsheets and special instructions are followed.
Identify and provide early warning to your direct line manager, on any issues and problems that could have an adverse effect on deadlines. If not available, escalate up the line and inform the sales manager shown on the account.
Take ownership of all accounting issues and queries as and when directed by management.

Experience Required
Sea Freight Export experience
A pro-active attitude
Excellent customer service skills
Excellent communication skills
Experience in USA Export Formalities (Desirable but not essential)
Experience in consolidation services (Desirable but not essential)
Able to work and meet deadlines
Able to implement and manage systems which further enhance the APGL profile
Possess team player qualities
Able to plan ahead
Able to promote the APGL corporate culture
Computer literate

WR Transport & Logistics are the #1 recruitment partner for transport jobs and logistics jobs. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy.