Position: Ocean Import Operator

Location: Manchester Air Freight Terminal

Industry: International Freight Forwarding

Department: Customer Services

Salary £25,000 - £32,000

GENERAL PURPOSE OF THE POSITION

• Responsible for end to end ocean imports procedures for key clients and accounts
• To be responsible for producing high quality customs entries and delivering outstanding customer service to all customers, overseas partners and suppliers.
• Ensure accuracy of information from importers on the requirements for correct Customs Entry from client's instructions.
• Manage your time to ensure that priorities and targets set are achieved.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plan and control your activities on a day to day basis to ensure all entries are completed in a timely manner.
• Compare data with source documents, check for accuracy and re-enter data in verification format to detect errors.
• Sort and verify the accuracy of data before it is entered as well as locate and correct data entry errors.
• Obtain relevant information from the customer in order to complete customs clearance, deliver or release of cargo.
• Maintain all files ensuring that any Duty & Vat entered through our Deferment are invoiced and funds collected prior to delivery or release.
• Keep operational Staff & Customers fully informed of any holds, exams or other areas which may cause delay to a shipment.
• Develop constructive relationships with key customers and key suppliers, resolving any concerns and ensuring corrective action is taken.
• Maintain effective communication and relationships with customers, overseas offices and partners.
• Identify and provide early warning to the manager of the relevant department, on any issues and problems that could have an adverse effect on deadlines.
• Liaise where appropriate with other departments to resolve any conflicting issues raised by customers
• Ensure all Consignments are loaded onto computer system prior to arrival / departure either by EDI or manually, checking paperwork for accuracy.
• Maintain all files ensuring they are costed and invoiced prior to Import, Export, Delivery or release
• Provide transport companies with the relevant information to ensure customer delivery requirements are met.
• Take ownership of all accounting issues and queries as and when directed by management
• Assist with insurance claims in line with company procedures as and when requested by management.
• Complete any month end routines as directed by manager.
• Action other ad hoc duties as requested by manager.
• Promote and maintain image, procedures and standards as set and with management
• Any other duties as requested by management

KNOWLEDGE, SKILLS AND EXPERIENCE

• Working knowledge of CHIEF, CNS, Destin 8
• Working knowledge of T 1 Movements
• Conversant with Port Health Requirements, CED, CVEDS etc
• Ocean Imports Experience
• European Road Freight experience desirable
• Export Experience also an advantage
• Able to promote the APGL corporate culture
• Able to work and meet deadlines
• Computer literate
• Able to implement and manage systems which further enhance our profile
• Possess team player qualities
• Able to plan ahead
• A pro-active attitude
• Excellent customer service skills
• Excellent communication skills

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WR is acting as an Employment Agency in relation to this vacancy.