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Ocean Import Operator

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Ocean Import Operator

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  • Contact:

    Victoria Lightfoot

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  • Published:

    about 1 month ago

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Position: Ocean Import Operator

Location: Manchester Air Freight Terminal

Industry: International Freight Forwarding

Department: Customer Services

Salary £25,000 - £32,000


  • Responsible for end to end ocean imports procedures for key clients and accounts
  • To be responsible for producing high quality customs entries and delivering outstanding customer service to all customers, overseas partners and suppliers.
  • Ensure accuracy of information from importers on the requirements for correct Customs Entry from client's instructions.
  • Manage your time to ensure that priorities and targets set are achieved.


  • Plan and control your activities on a day to day basis to ensure all entries are completed in a timely manner.
  • Compare data with source documents, check for accuracy and re-enter data in verification format to detect errors.
  • Sort and verify the accuracy of data before it is entered as well as locate and correct data entry errors.
  • Obtain relevant information from the customer in order to complete customs clearance, deliver or release of cargo.
  • Maintain all files ensuring that any Duty & Vat entered through our Deferment are invoiced and funds collected prior to delivery or release.
  • Keep operational Staff & Customers fully informed of any holds, exams or other areas which may cause delay to a shipment.
  • Develop constructive relationships with key customers and key suppliers, resolving any concerns and ensuring corrective action is taken.
  • Maintain effective communication and relationships with customers, overseas offices and partners.
  • Identify and provide early warning to the manager of the relevant department, on any issues and problems that could have an adverse effect on deadlines.
  • Liaise where appropriate with other departments to resolve any conflicting issues raised by customers
  • Ensure all Consignments are loaded onto computer system prior to arrival / departure either by EDI or manually, checking paperwork for accuracy.
  • Maintain all files ensuring they are costed and invoiced prior to Import, Export, Delivery or release
  • Provide transport companies with the relevant information to ensure customer delivery requirements are met.
  • Take ownership of all accounting issues and queries as and when directed by management
  • Assist with insurance claims in line with company procedures as and when requested by management.
  • Complete any month end routines as directed by manager.
  • Action other ad hoc duties as requested by manager.
  • Promote and maintain image, procedures and standards as set and with management
  • Any other duties as requested by management


  • Working knowledge of CHIEF, CNS, Destin 8
  • Working knowledge of T 1 Movements
  • Conversant with Port Health Requirements, CED, CVEDS etc
  • Ocean Imports Experience
  • European Road Freight experience desirable
  • Export Experience also an advantage
  • Able to promote the APGL corporate culture
  • Able to work and meet deadlines
  • Computer literate
  • Able to implement and manage systems which further enhance our profile
  • Possess team player qualities
  • Able to plan ahead
  • A pro-active attitude
  • Excellent customer service skills
  • Excellent communication skills

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