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Service Relationship Manager

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Service Relationship Manager

  • Location:

    Glasgow

  • Sector:

    SALES

  • Job type:

    Permanent

  • Salary:

    £37000 - £40000 per annum

  • Contact:

    Samantha McStravick

  • Contact email:

    Samantha@wr-engineering.com

  • Job ref:

    J6234290_1631887340

  • Published:

    28 days ago

  • Expiry date:

    2021-11-01

  • Startdate:

    ASAP

Service Relationship Manager (SRM) - Solution Sales - £37,000-£40,000 - Scotland Based - Brewing & Food Processing Equipment

Service Relationship Manager / Solutions Sales Manager required to join a global specialist in brewing, malting and food processing equipment.

The successful Service Relationship Manager / Solutions Sales Manager will have a good technical understanding, with the ability to identify resolutions to customer pain-points and problems through solution selling and with the ability to build and maintain strong relationships with customers.

This role is a home-based role working in Scotland with occasional travel to England and Northern Ireland. In-depth technical training will be provided by the employer.

The Package:
Salary - £37,000-£40,000
Bonus circa 20% based on individual and company performance
25 days paid holidays
Company car
Lap top
Phone
Pension contribution

The Role:
  • Owns and manages customer relations on plant management level, operations management and maintenance management level
  • Understands customers business, pain points and needs.
  • Sales & development of service business for allocated service accounts and installed base, including business planning and budgeting (OR & TO) for assigned installed base
  • Strategic & tactical account planning in respect to service business
  • Regular (pro-active) touchpoints with customer to discuss issues/operational topics, including regular (upfront) interaction with field engineers for understanding of issues and opportunities.
  • Single point of contact for all aspects during operation phase of the asset.
  • Observes market trend in assigned installed base (e.g. competitive landscape, customer landscape) and feeds back to supporting organizations
  • Responsible for lead generation, initiating quotation process services offerings.
  • Working with services sales specialist for complex projects or contracts.
  • Identify opportunities for collaboration and co-creation of new services/services solutions and initiation of business optimization project.

Requirements:
  • Technical or business degree, apprenticeship or similar qualification.
  • Professional experience selling solutions
  • Food and beverage industry background would be advantageous, however, experience of industrial technology will also be considered.
  • Familiar with technical vocabulary
  • Understanding of and able to lead customer discussions on investment economics

WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent and contract jobs UK wide.

WR is acting as an Employment Agency in relation to this vacancy.