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Customer Service Representative

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Customer Service Representative

  • Location:


  • Sector:


  • Job type:


  • Salary:

    £18000 - £20000 per annum

  • Contact:

    Victoria Lightfoot

  • Contact email:

  • Job ref:


  • Published:

    20 days ago

  • Expiry date:


Position: Customer Service Representative
Location: Mullusk
Industry: International Freight
Hours: 9am - 5.30pm Monday to Friday
Salary: £18,000 - £20,000 (Negotiable) DOE
Contract: 12 month maternity cover

This role is based within one of the worlds' major logistics and freight forwarding organisations.

This is great career development opportunities to join a highly reputable freight forwarder and get the first step to starting a career in freight forwarding.

All you need is demonstrable experience of excellent customer service and excellent attention to detail. If that sounds like you please get in touch.

  • 20 days holiday allowance + 8 bank holidays
  • Have your birthday off!
  • Pension scheme

General purpose of the position:
  • Communicate effectively with customers & team members by telephone, digitally, or face to face.
  • Proactively organise work flow to meet customer time frames.
  • Provide help and advice to support customers.
  • Respond promptly to customer enquiries and investigate and solve customer's problems. Escalate when necessary.
  • Proactive approach in all areas of our business
  • Ensure complete adherence to SOP/SLA.
  • Identify any department & business efficiencies, along with Team Leader
  • Ensure all pricing & quotations at branch level are delivered
  • General administration requirements & any delegated tasks from Team Leader

If your experience matches please forward your CV immediately WR Ltd is acting as an Employment Agency in relation to this vacancy